1. Information We Collect
We collect information you provide directly to us, such as your name, email address, phone number, and company details when you register for an account, contact us, or sign up for a trial. When you use the platform as a tenant, we also collect the data your business stores in the system (e.g. member records, bookings, staff details) on your behalf.
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve the platform; to communicate with you about your account, updates, and support requests; to process billing; and to detect, prevent, and address fraud, abuse, or security issues.
3. Data Isolation Between Tenants
Dexo is a multi-tenant platform: each tenant's data is logically isolated and is never shared with or visible to other tenants. Platform staff access tenant data only as needed to provide support or maintain the service.
4. Cookies & Similar Technologies
We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the platform is used so we can improve it. You can control cookies through your browser settings, though disabling them may limit some functionality.
5. Data Sharing
We do not sell your personal information. We may share information with service providers who help us operate the platform (e.g. hosting, email delivery, payment processing), and only to the extent necessary for them to perform those services, or when required by law.
6. Data Security
We use industry-standard measures — including encrypted connections (HTTPS/TLS), access controls, and regular security reviews — to protect your information. No method of transmission or storage is 100% secure, but we work to protect your data to the best of our ability.
7. Data Retention
We retain account and tenant data for as long as your account is active or as needed to provide the service. You may request deletion of your data at any time, subject to any legal retention requirements.
8. Your Rights
Depending on your location, you may have the right to access, correct, export, or delete your personal information. To exercise these rights, contact us using the details below.
9. Changes to This Policy
We may update this privacy policy from time to time. We will post the updated policy on this page and update the "last updated" date below.
10. Contact Us
If you have questions about this privacy policy or how we handle your data, please contact us.